Job Detail

Contact Center Executive (Mandarin Speaker) @ Insurance Company KL

Inbound calls from International customers

Intelek Talent Solutions Sdn Bhd
Central
Contract
Category : Others Salary : 2,500RM Experience(s) : 1 Year

Overview

- Deliver world class customer service via telephone. - Provide a polite, professional and accurate response. - Liaise with appropriate departments to resolve issues brought up by customers.

About Intelek Talent Solutions Sdn Bhd

Since 1999, Intelek has evolved from being a small talent management solutions provider, to becoming one of the fastest growing recruitment and human resource solutions provider in the country. Our range of expertise encompasses permanent, contractual & temporary staffing, executive search & placement and payroll administration. Intelek serves a wide range of clients in supporting their excellent business through our innovative services and a team of dynamic and vibrant recruitment consultants. We transform job seekers to career seekers – turning dreams into reality. We strive to seek the best in people and amplify their excellence.

Job Description:

  • Handle inbound / incoming calls using standard processes to respond to enquiry or complaints raised by customers.
  • Provide excellent support at the customer service centre and achieve first call resolutions where necessary.
  • Follow up with customers to resolve issues to ensure customer satisfactions are met.

Requirements:

  • Credit in English and Mathematics subjects in SPM is a MUST.
  • Diploma / Degree in any field from a recognized college or university.
  • 1 year of working experience in a call centre.
  • Preferably has experience in handling international calls.
  • MUST be a fluent Mandarin speaker, as well as excellent communication skills in English and Bahasa Malaysia.
  • Only open to MALAYSIAN citizens.

Kindly contact Syazana at 03-2161 2121 or send your resume to syazana@lifeworks.com.my

Please be informed that only shortlisted applicants will be notified.

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