Job Detail

Call Centre Executive @ Banking Industry KL

Inbound Call from International customers

Intelek Talent Solutions Sdn Bhd
Central
Full Time
Category : Others Salary : 3,300RM Experience(s) : 5 Year

Overview

- Identify & handle customers inquiries completely and accurately - Resolve customer complaints & problems to the satisfaction of the customers. - Use customer service and sales skills to optimize the opportunity of each customer contact.

About Intelek Talent Solutions Sdn Bhd

Since 1999, Intelek has evolved from being a small talent management solutions provider, to becoming one of the fastest growing recruitment and human resource solutions provider in the country. Our range of expertise encompasses permanent, contractual & temporary staffing, executive search & placement and payroll administration. Intelek serves a wide range of clients in supporting their excellent business through our innovative services and a team of dynamic and vibrant recruitment consultants. We transform job seekers to career seekers – turning dreams into reality. We strive to seek the best in people and amplify their excellence.

Job Description:

  • Handle inbound / incoming calls using standard processes to respond to enquiry or complaints raised by customers.
  • Provide excellent support at the customer service centre and achieve first call resolutions where necessary.
  • Follow up with customers to resolve issues to ensure customer satisfactions are met.

Requirements:

  • SPM with a minimum of 5 years working experience in Inbound Call Centre field.
  • Diploma or Degree with 2 years of working experience in Inbound Call Centre field.
  • Fresh Graduates (Degree / Master) are encouraged to apply.
  • Excellent communication skills in English and Bahasa Malaysia. Knowledge in Mandarin language would be an added advantage.
  • Possess a positive working attitude, enjoy assisting and communicating with customers via telephone.
  • MUST be able to work on rotational shifts, weekends & Public Holidays.
  • Only open to MALAYSIAN citizens.

 

Kindly contact Syazana at 03-2161 2121 or send your resume to syazana@lifeworks.com.my

Please be informed that only shortlisted applicants will be notified.

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